The management start date will be June 24th.  We've been working behind the scenes for several months to plan the logistics of the transition in order to make the process seamless for clients. 

No, CHARLESGATE will honor your current management fees. 

You can still expect a professional and personal approach to management. CHARLESGATE offers a hospitality-based approach to full-service, customized property management with specialized team members working together to service your home and investment needs. We deliver the expertise required to run a building, while creating delightful housing experiences for renters and owners.  The most significant change is you now have access to CHARLESGATE's full suite of services including, in-unit work, construction management, landscaping, janitorial, snow removal, home improvements & renovations, among others. You are welcome to use as many of these services as you like.  Check out our full suite of services on the Home page.

CHARLESGATE has been delivering best-in-class services to our clients since 2003. We take great pride in offering a personalized management approach to all of our clients. At the end of the day, you want to work with a company where you feel comfortable, that truly listens and is set up to bring your vision to life.

We manage an extensive portfolio of properties throughout Greater Boston and Eastern Massachusetts with a collective market value of over $2.5B. Our team of professionals has a range of interdisciplinary expertise to effectively advise clients large and small, and provide home services to residents in a variety of property types.

Our hospitality-focused property management services are anchored by our POD operating model with specialized client and resident services roles. These foundations create increased operational efficiencies, heightened resident and homeownership experience, lower vacancy, and improved home and property values.

Our relationships are built on a foundation of shared goals and values ensuring alignment every step of the way. Customized solutions and capacity to leverage our multidisciplinary team enable us to deliver remarkable results! 

For more information on our full suite of services, please check out the Home page.

CHARLESGATE has been in business since 2003.  Managing Partner, Michael DiMella, has over 25 years of experience and is a nationally recognized leader in the real estate industry.  Among other awards, he has been recognized as one of Boston's Top '40 Under 40' professionals by The Boston Business Journal and he was selected to serve as Chair of the Greater Boston Real Estate Board.  Todd Mikelonis, Managing Director of Property of Property Management, has over 20 years of experience in property management. Kelly Robbins, Director of Project Management, has an Unrestricted Construction Supervisor License and over 20 years of experience.  Sean McEvoy, Senior Multifamily Portfolio Manager, has over 11 years of property management experience.  Overall, our property management team averages 14 years of experience.  Our team is our greatest asset to serve you.  We hire carefully, train and coach well, and expect all of our team members to commit to our cultural values to deliver excellent services for clients. For more information on our team members, please visit the Our Team page. 

Yes, you will be assigned a new property manager. The good news is that you will now have access to a team with specialized functions to ensure that you receive the very best service.  Your new property manager will be reaching out to provide their contact information and inform you of the best ways to get in touch if anything arises throughout the transition and beyond.

Submit all of your requests through the online portal.  This is the fastest way to receive attention.  If you have already submit a request or need to reach your team urgently, please contact them directly by phone or email.  Your property manager will be reaching out to you with their contact information.  

Your invitation for the new portal will be sent to you the week prior to the management start date. The online portal is where you can view your account, set up your monthly online payments and submit maintenance requests.  

For important information about your portal, please visit the link below.

Homeowners

Residents

Investors

If you have not received your portal invite by the management start date, please reach out to your property manager. 

Yes, CHARLESGATE has a separate AppFolio portal from Lamacchia, so you will need to sign up for a new account.  The good news is that the user experience should be the same since both CHARLESGATE and Lamacchia use AppFolio.

Your invitation for the new portal will be sent to you the week prior to the management start date.  The online portal is where you can view your account, set up your monthly online payments and submit maintenance requests.  

For important information about your portal, please visit the link below.

Homeowners

Residents

Investors

If you have not received your portal invite by the management start date, please reach out to your property manager. 

If your request is an emergency or an urgent nature outside of normal business hours, please leave a message in our emergency voice mailbox at 617-720-3880, Option 1. Our on-call representative will contact you. 

CHARLESGATE company contact information:

867 Boylston Street, 3rd floor

Boston, MA 02116

(617) 587-0100

A separate communication will be sent from your property management team.  If you do not receive that communication, please contact us at the phone number above and you will be directly appropriately.

You will still be able to make payments online. CHARLESGATE also uses AppFolio, so your experience online will be the same; however, CHARLESGATE has a separate portal from Lamacchia, which means you will need to sign up for a new account.

Your invitation for the new portal will be sent to you the week prior to the management start date.  The online portal is where you can view your account, set up your monthly online payments, and submit maintenance requests.

For important information about your portal, please check out the link below.

Condominium Homeowners (HOA)

Renters 

Rental Owners 

If you have not received your portal invite by the management start date mentioned above, please reach out to your property manager. 

For faster payment processing, please use your new CHARLESGATE AppFolio login to pay online. 

Your invitation for the new portal will be sent to you the week prior to the management start date.  The online portal is where you can view your account, set up your monthly online payments, and submit maintenance requests.

If you need to mail a check, we have a lock box for HOA clients.  Your property manager will provide you with instructions on how to submit these payments.  If you have not received this information, please reach out directly to your property manager.

For faster payment processing, please use your new CHARLESGATE AppFolio login to pay online. 

Your invitation for the new portal will be sent to you the week prior to the management start date.  The online portal is where you can view your account, set up your monthly online payments, and submit maintenance requests for common areas of the building.  

If you need to mail a check, please ensure the Property Name and Unit #  is clearly written on the memo line of the check, and send to our corporate offices:

867 Boylston St, 3rd Floor

Boston, MA 02116

Rent payment checks should be made out to "Charlesgate Property Management, LLC".

Please submit all requests through your online portal.  Your invitation for the new portal will be sent to you the week prior to the management start date.  The online portal is where you can view your account, set up your monthly online payments, and submit maintenance requests.

For important information about your portal, including how to submit a work order, please check out the link below.

Condominium Homeowners (HOA)

Renters  

Rental Owners 

If you have not received your portal invite by the management start date mentioned above, please reach out to your property manager. 

We are working closely with Lamacchia to transition over any open requests, but if you would like to follow up, please submit a request through the online portal.

We are working closely with Lamacchia to transition all move in and move out information; however, if you have not yet informed the Lamacchia team, please submit a request to your new team through the online portal.

Your new property manager will be reaching out to you with their contact information. If you do not receive that communication, please contact the CHARLESGATE office at (617) 587-0100 and you will be directed appropriately. 

If you are currently residing in a rental property, please advise your rental insurance carrier of the change in management and arrange for inclusion of CHARLESGATE Property Management as an additional named insured party for each policy as appropriate.

Yes, CHARLESGATE will open a new bank account under your HOA's name with Northern Bank and Trust.  Northern Bank and Trust is the same bank that was used by Lamacchia.

Yes, we can absolutely perform in-unit service and maintenance in your unit if you choose to take advantage of these services.  Our well trained, professional maintenance staff are available to service your home for an hourly fee.  For more information on these services, please reach out to your property manager through your online portal. 

Additionally, outside of general maintenance, we have a strong network of reliable and skilled vendors who we work with regularly.  We can connect you to them for any other home needs we may not address.

Yes, we offer extensive individual home and unit management services. Whether you own an investment condo that you rent to tenants or you're seeking high end concierge level management for your personal residence or second home, we're here for you. Our services include, rent collection, payment of mortgages and property expenses, monitoring utility bills for efficiency, seasonal recurring maintenance, property check-ins, regular review of expenses and financials, preparation of financial statements, monthly reporting and accounting, expert guidance on property management and investment issues, emergency services, maintenance, janitorial, landscaping and snow removal.

Yes we do. Our Project Renovations team specializes in restoration, remodeling, and construction consulting. Our client-focused approach and extensive experience in both real estate and construction removes complication from the construction process.  We deliver quality projects on time and on budget. Have a renovation project in mind?

Your owner distribution will be paid every 10th of the month via the ACH info previously provided to Lamacchia. In the event you don't receive a distribution on the 10th due to your tenant(s) paying late, we will send a catch-up distribution on the 20th. To ensure that all payments are distributed accurately and timely, we must follow our professional accounting process.  This allows us the time to ensure all entries have been accurately recorded, and that the funds are disbursed appropriately.

Your monthly financial reporting package will be delivered on or about the 20th of each month.  This is to ensure that all entries are correct and that all funds have been appropriately allocated.  At CHARLESGATE, we take accuracy in our financial reporting as a non-negotiable. To ensure that we deliver on these results, we must follow our detailed professional accounting process that aligns with this timeline.

Your monthly financial reporting package will continue to have the following reports: Owner Statement, Income Statement, Balance Sheet, Rent Roll. We will also include a Bill Detail report which provides better optics into the bills charged to your property. The reports will also contain the contact information for your property manager should you have any questions.

Your monthly financial reporting package will be delivered on or about the 20th of each month.  This is to ensure that all entries are correct and that all funds have been appropriately allocated.  At CHARLESGATE, we take accuracy in our financial reporting as a non-negotiable. To ensure that we deliver on these results, we must follow our detailed professional accounting process that aligns with this timeline.

Your monthly financial reporting package will include the same batch of reports you are familiar with. In addition, you will receive a Reconciliation report for each of your Association’s bank accounts. This is an extra layer of protection whereby all transactions are reviewed to ensure our records and balances match the bank's.

In January 2025, you will be receiving a 1099  from Lamacchia for the first half of the year, and another from CHARLESGATE for the second half of the year.  You will need to submit the information from both for your 2024 tax filing.

Yes, you do not need to update the CHARLESGATE team with any of your information. Lamacchia has securely provided CHARLESGATE with all your contact information. We use robust, secure electronic transfer methods to provide you with full account security.

If your contact information has changed recently and you have not yet informed Lamacchia, please contact your property manager directly.

Yes, Lamacchia provided CHARLESGATE with all relevant information pertaining to your property / home. Please note: your property banking records and all other private information was securely shared. We use robust, secure electronic transfer methods to provide you with full account security.

We expect to maintain your entire set of outside vendors, suppliers, and contractors. CHARLESGATE already employs many of the same outside vendors working on your property, so it will be an easy transition (and entirely seamless for you).  In the cases where we do not work with a vendor already, we will need to collect their tax and insurance information before our system is able to remit payments. If you are unhappy with a specific vendor, or we feel we can bring in a better option for the same cost, we are happy to work with you on finding a more suitable fit. In some cases, CHARLESGATE may offer in-house services that will deliver a much higher standard of service and/or lower cost.  We will offer those services to you as well, and your preferences will be respected and honored.