The Old Way Is Analog

Feeling Stuck With Your Property Management?

You may be working with a small local firm that means well but lacks depth. Or a large institutional manager where your property is one of hundreds. CHARLESGATE is built for owners who want attention, accountability, and a team that treats the asset like it's their own.

The Old Way

In traditional property management, properties are undersupported by shared resources and spread across dozens of assets.

Fragmented Functions

Leasing, operations, accounting and marketing often sit in different departments with different priorities. Communication happens through handoffs and ticketing systems.

Lack of Leadership

Leadership oversight is limited. Multiple owner contacts blur accountability when performance slips, leading to reactive responses and slower decisions.

Reporting Roadblocks

Reporting is standardized across portfolios, not properties which makes it difficult to understand what is actually happening at the property level.

CHARLESGATE Property Management

In our POD approach, each property or portfolio is supported by a dedicated POD team that stays close to the asset.

Teamwide Transparency

Operations, leasing, marketing, and leadership are aligned around one plan and one set of priorities. Teams understand how their work connects and move in the same direction toward a shared outcome.

Communication Clarity

Owners know exactly who is responsible and who to call. Communication is direct, consistent, and proactive. Issues surface earlier, decisions happen faster, and performance is proactively managed.

Results-Focused Reporting

Reporting is property-specific and focused on what matters most, giving owners clarity instead of noise. Insights are organized around performance, making it easier to understand what’s working and where attention is needed.

Traditional        Property Management

ChatGPT Image Feb 10, 2026, 11_20_47 AM

The Old Way

  • Properties are undersupported by shared resources spread across dozens of assets.
  • Leasing, operations, accounting, and marketing often sit in different departments with different priorities. Communication happens through handoffs and ticketing systems.
  • Leadership oversight is limited. Owners interact with multiple contacts, and accountability becomes unclear when performance slips.
  • Reporting is standardized across portfolios, which makes it difficult to understand what is actually happening at the property level.
  • When challenges arise, responses are reactive, and decisions take time.

CHARLESGATE Property Management

ChatGPT Image Feb 10, 2026, 11_22_53 AM

The POD Approach

  • Each property or portfolio is supported by a dedicated POD team that stays close to the asset.
  • Operations, leasing, marketing, and leadership are aligned around one plan and one set of priorities. Everyone is working toward the same outcomes.
  • Owners know exactly who is responsible and who to call. Communication is direct, consistent, and proactive.
  • Reporting is property-specific and focused on what matters most, giving owners clarity instead of noise.
  • Issues surface earlier, decisions happen faster, and performance is proactively managed rather than monitored from a distance.

What Makes Us Different

Asset 88

The CG POD Model

Award winning, hands-on property management for mid-market owners who want one team clearly responsible for performance.

 

Asset 85

Revenue Function

Our dedicated revenue function combines data-backed pricing, market-leading leasing execution, and marketing intelligence to outperform market absorption rates. 

 

search and page

Integrated Technology

Our dedicated revenue function combines data-backed pricing, market leading leasing execution, and marketing intelligence to outperform market absorption rates. 

What Makes Us Different

Asset 88

Specialized Roles, Stronger Results

Instead of one property manager performing multiple functions, you get a team of individuals who each have a specific set of specialized tasks and accountabilities.

 

Asset 85

Local Expertise at National Scale

Founded in New England and operating nationally, CHARLESGATE Property Management brings institutional systems to multifamily owners without losing local market understanding.

 

search and page

Performance Focused PODs

POD-based teams built for lease-up and stabilization. Dedicated teams designed to support new deliveries and underperforming properties where focus, speed, and accountability matter most.

For owners who feel stuck between two bad options

You may be working with a small local firm that means well but lacks depth. Or a large institutional manager where your property is one of hundreds.

CHARLESGATE is built for owners who want attention, accountability, and a team that treats the asset like their its their own. 

money-home

Instead of one property manager performing multiple functions, you get a team of individuals who each have a specific set of specialized tasks and accountabilities.

Asset 35

Founded in New England and operating nationally, CHARLESGATE Property Management brings institutional systems to multifamily owners without losing local market understanding.

Asset 37

POD based teams built for lease up and stabilization. Dedicated teams designed to support new deliveries and underperforming properties where focus, speed, and accountability matter most.

What Makes Us Different

01

Specialized Roles, Stronger Results

Instead of one property manager performing multiple functions, you get a team of individuals who each have a specific set of specialized tasks and accountabilities.

02

Local Expertise at National Scale

Founded in New England and operating nationally, CHARLESGATE Property Management brings institutional systems to multifamily owners without losing local market understanding.

03

Performance Focused PODs

POD-based teams built for lease-up and stabilization. Dedicated teams designed to support new deliveries and underperforming properties where focus, speed, and accountability matter most.

The CG POD Model

A Smarter Way To Scale Property Operations

ChatGPT Image Feb 10, 2026, 11_28_41 AM

The CG POD Property Management Model 

Get to Know Your POD Team

Head of PortfolioYour dedicated partner and primary point of contact. Responsible for driving team execution, ensuring strong financial performance, and maintaining a proactive, solutions-focused client relationship. Accountable for results and the overall success of your asset.

Resident Services ManagerYour dedicated specialist for the resident experience at your property. Responsible for managing day-to-day operations and ensuring residents enjoy a delightful living experience. Accountable for resident satisfaction and community engagement.

Property CoordinatorYour dedicated administrative support for seamless operations. Responsible for executing day-to-day tasks, including maintenance coordination and resident account functions. Accountable for process execution and administrative accuracy.

Maintenance TechnicianYour dedicated team for on-site property care. Responsible for developing familiarity with your property's unique needs and delivering quality maintenance services. Accountable for property condition and resident service requests.

Property AccountantYour dedicated accounting partner for financial clarity. Responsible for working in close collaboration with the management team to provide clear and reliable financial information. Accountable for accurate reporting and financial transparency for your property.

Accelerated Leasing
Your dedicated career leasing professional, who guides prospects from first contact through lease signing using best-in-class communication tools and a refined process. They create a frictionless, hospitality-driven experience that builds trust, drives conversions, and supports faster stabilization for the property. 

akin (1)

Let's Talk Fees

Traditional Fee Model

ChatGPT Image Feb 10, 2026, 11_40_09 AM

The Old Way

  • Fees are a cost, not an investment.

  • Limited visibility into how funds are used.

  • Value is lost in general inefficiencies.

 

 

 

CHARLESGATE POD Fee

ChatGPT Image Feb 10, 2026, 11_42_46 AM

The POD Approach

  • Funds SCALABLE INFRASTRUCTURE for centralized support.

  • Invests in SPECIALTY DESIGNED POD TEAMS and expert leaders.

  • Deploys ROBUST TRAINING SYSTEMS and performance accountability.

  • Ensures every property is PERFORMING.

 

Meet Your Property Management Pros

Todd Mikelonis - 2024 Website

Todd Mikelonis has been a key leader at CHARLESGATE since 2004, bringing over 20 years of experience in the multifamily real estate industry. Throughout his tenure, he has played a pivotal role in driving growth, innovation, and operational excellence within the company's multifamily management division.As a forward-thinking leader, Todd has spearheaded the development of innovative leasing approach and pod model, positioning the company at the forefront of their innovative property management strategies. His leadership has been instrumental in building and assembling a team of deeply experienced multifamily professionals, along with a strong operations team to support the company’s expansion in the mid-market multifamily sector across New England.Beyond team development, Todd continuously seeks to refine and implement new solutions in property operations. He has been a driving force behind the integration of new technologies and software aimed at enhancing the resident experience, improving operational efficiency, and optimizing property performance. His ability to blend strategic vision with practical execution has made him a cornerstone of CHARLESGATE’s ongoing success in the multifamily space.

Todd Mikelonis

President of Property Management

Jason Tilley-2

Jason Tilley brings a wealth of property management experience to his role as Vice President of Property Management at CHARLESGATE. Known for his ability to lead high-performing teams and implement scalable systems, Jason combines operational expertise with emotional intelligence to drive both performance and culture. His career spans student housing, multifamily communities, and most recently, national leadership roles at Progress Residential, where he helped shape operations for one of the country’s largest single-family rental platforms to a portfolio of over 90,000 units. At CHARLESGATE, Jason plays a key role in the company’s expansion, partnering with leadership to refine internal systems, evolve the firm’s Property Operations Design (POD) model, and integrate emerging technologies that improve the resident experience. With a background in psychology and counseling, Jason is passionate about developing people-first solutions that create long-term success.

Jason Tilley

Vice President of Property Management

Kelly Robbins - 2023 Website

Kelly Robbins serves as Director of Services, overseeing all property maintenance operationsand project management functions across CHARLESGATE’s portfolio. In this role, she leads themaintenance, cleaning, landscaping, and snow removal teams, ensuring consistent, high-qualityservice delivery and operational excellence.Kelly also directs the firm’s capital project initiatives, managing capital repairs, renovations, andmajor improvements from planning through completion. She provides strategic oversight ofbudgets, schedules, and vendor performance, ensuring projects align with ownership goals andmaintain the highest standards of quality and efficiency.A licensed Unrestricted Construction Supervisor (CSL) and Massachusetts Real EstateSalesperson, Kelly brings more than 20 years of experience in property management,construction oversight, and executive operations. Her background includes leadership in bothproperty management and construction, giving her a unique perspective that integratestechnical expertise with client-focused service.

Kelly Robbins

Director of Property Services

Christine Mulvey - 2023 Website

As the Director of Marketing , Christine oversees strategy, execution, and performance for a diverse portfolio of clients. Her focus is on building scalable systems, optimizing marketing operations, and ensuring our campaigns deliver measurable business outcomes, particularly leasing success for multifamily properties. With CHARLESGATE, she manages a talented team and work closely with cross-functional partners to align marketing initiatives with client goals. Most importantly, creating processes that strengthen collaboration between marketing, leasing, and operations teams. She’s passionate about empowering the team, fostering client trust, and delivering marketing strategies that are both creative and data-driven.

Christine Mulvey

Director of Marketing

Jared Clement - 2023 Website

As the Senior Manager of Leasing and Development at CHARLESGATE, he sets the direction, strategy, and vision for leasing projects and teams nationwide. With a decade of experience in real estate, business development, and marketing, Jared has successfully supported in consulting on, launching, and leading over 50 new development lease-up projects in his tenure with CHARLESGATE, delivering exceptional results for our clients and partners. Jared has also contributed to the growth and satisfaction of our leasing brokerage team, empowering them with the skills, tools, and resources to excel in their roles. His mission is to create value, quality, and innovation in the real estate industry, leveraging his expertise and passion for new development. He is always looking for new opportunities and challenges to expand my knowledge and network, and to make a positive impact in the communities we serve.

Jared Clement

Senior Manager of Leasing & Development

Market Moving Results

We manage an extensive portfolio of properties with a collective market value of over $2.5B nationwide, with a fast-growing footprint nationally. 

Maple-Square-Apartments

Maple Square

140 units - Danvers MA

Services Provided: leasing & property management

Luxury apartments in Danvers, MA. Together with Authentic, we achieved 125 pre-leasing leads, 50% leased at open, and 100% stabilized within 90 days post-opening. By combining our POD approach with accelerated leasing, Maple Square dominated the market.

 

 

282 Bremen St-2 (1)

Bremen 282

140 units - East Boston, MA

Services Provided: leasing & property management

Luxury apartments in East Boston. Together with Authentic, we achieved 70 units pre-leased, 50% pre-leased pre-c.o., and 92% leased post-opening. By combining our POD approach with accelerated leasing, Bremen generated nearly $170k in rental income opening, $90K more than other revenue comps offering deeper concessions. 

 

 

Residence at 850_Drone_17

Residences at 850

53 Units, Hyannis, MA

Services Provided: leasing & property management

Luxury apartments in Hyannis. MA. We achieved 70 units pre-leased, 50% pre-leased pre-c.o., and 92% leased post-opening. By combining our POD approach with accelerated leasing, Bremen generated nearly $170k in rental income opening, $90K more than other revenue comps offering deeper concessions. 

 

 

I64A2953-Edit (1)

akin Golden Triangle

98 units - Denver

Services Provided: leasing & property management.

Luxury Apartments in Denver, Colorado. akin Golden Triangle features twelve stories of residences, amenities, and access-controlled covered parking. 

We're hard at work creating market-moving results, more coming soon!

akin tennyson

akin Tennyson

84 units - Denver

Services Provided: leasing & property management. 

Luxury apartments nestled in the historic Berkeley neighborhood on the vibrant, tree-lined Tennyson Street retail corridor. akin offers studio, 1, 2, or 3 bedroom apartments for rent.

We're hard at work creating market-moving results, more coming soon!

20240305_WiltonCenterLofts_Exterior_001_op01

Wilton Center Lofts

42 units - Wilton, CT

Services Provided: leasing & property management.

We're hard at work creating market-moving results, more coming soon!

Boston View Apartments (1 of 5)

BostonView

Boston, MA

Services Provided: leasing & property management.

We're hard at work creating market-moving results, more coming soon!

Pinewood Apartments

Sedna

Beverly 30 units

Pinewood Apartments ... 

Insights & Solutions

Solutions to the problems you know you have, and the ones you think you don’t.

akin

Request a Consult