Greater Boston Professional Multifamily Management Services

Multifamily Property Management

We design and execute a comprehensive management strategy that delights residents and builds awareness of the differentiated experience, creating above-market demand from future residents. We go beyond best practices to manage operational costs and reduce risk to compound investment returns over time.

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What Makes Us Different

By bridging innovation, marketing, and operations with the right tech and a human hospitality-first approach, we deliver a better housing experience for residents and above market returns for investors. We add value to Multifamily communities in ways that others don’t.

Resident Retention

Our hospitality based mindset builds a community of residents who become advocates for the property, lowering turnover rates, increasing retention, and reducing vacancy.

Cost Management

Our ability to scale operational management efficiency & expertise and leverage vendor relationships enables us to more effectively manage costs.

Risk Mitigation

Well planned, preventative maintenance and strategic capital improvement plans executed over time reduces physical property and financial risk.

Increased Rental Rates

Our local “boots on the ground” professional leasing expertise and innovative marketing systems improves rental rates and NOI.

Improve Your Net Income: Pod Property Management

CHARLESGATE takes a transformative approach to property management through our innovative "Pod Team" structure. We employ a team of highly skilled experts to offer full support for multifamily properties, overcoming the challenge of limited budgets or on-site staff. We specialize in mid-market, multi-site portfolios.

Instead of one property manager performing multiple functions, you get a team of individuals who each have a specific set of specialized tasks and accountabilities.

Your main point of contact, your Senior Property Manager, is accountable for the performance of your property, making them a true partner.

Working in a smaller group offers the communication benefits of any small team structure, and a carefully orchestrated meeting cadence ensures efficiency and visibility across the entire team.

Our Multifamily Services

We’ve designed a better real estate experience for our clients and our communities through a comprehensive set of services that delight residents and increase value for investors.

Hospitality-First Resident Experience

Hospitality is our guiding mindset to deliver the highest level of service. The most important factor is not what you say to or do for a resident, but first in understanding how what you say or do makes a resident feel. Services include:

On-time Rent Collection
Resident Screening and Leasing
Community Engagement
Value-Add Improvements

Financial Management

We deliver complete visibility to monthly reporting and accounting through our financial management support, including:

Bank Account Management
Accounts Payable
Property Financial Reporting
Strategic Property Budget Planning

Accelerated Leasing

At CHARLESGATE, we've built a comprehensive marketing and leasing system that accelerates leasing, starting with leveraging the skills of experienced and talented leasing professionals. Our experts deliver:

Best-In-Class Marketing
Custom Leases
Quality, Expedited Make-Readies
In-depth Resident Screening
Move-In Inspections & Checklists

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Advisory & Strategic Management

Actionable guidance helps refine assumptions and enhances overall development. Multifamily property owners benefit from reduced costs and improved feasibility for success. We do this through:

Proactive Service Scheduling
Professional Advising
Project Management

Property Services

Our clients can depend on our in-house team of experts to ensure their properties are adequately maintained. We offer:

Common Area Maintenance
Cleaning Services
Landscaping and Snow Removal
24/7 Emergency Response Service
Long-standing Vendor Relationships

Market Moving Results

We manage an extensive portfolio of properties with a collective market value of over $2.5B.

Pinewood Apartments

95 units - Boston

Services Provided: leasing & property management. Studio and one-bedroom apartments in the Fenway neighborhood of Boston with in-building laundry facilities.

Sedna

62 units - Beverly

Services Provided: leasing & property management. One and two-bedroom apartments with a host of indoor and outdoor amenities located on the Beverly waterfront.

BostonView

145 units - Boston

Services Provided: leasing & property management. Spacious studio and one-bedroom Beacon Hill apartments with a spacious common roof deck and lounge.

Ironwood

100 units - Lynn

Services Provided: leasing & property management. 100 one and two-bedroom apartments spread across two buildings. Two fitness centers and ample on-site amenities.

Testimonials

"CHARLESGATE was a fantastic partner on BRIX Salem, a 61 unit condo development. With their easy-to-implement sales system and modern marketing strategy, we were able to extend our local market expertise to reach a much wider buyer pool and close sales at BRIX dramatically faster than would have been otherwise possible."

Dan Fox

Merry Fox Realty

Testimonials

"CHARLESGATE was a great partner in the development of The Aberdeen from start to finish. Their marketing and sales plan was appropriately targeted from the outset and resulted in a full building sellout ahead of schedule. CHARLESGATE seamlessly took over management of the condominium association to fully transition the project to a self-sustaining community."

Reid Joseph

Westbrook Partners

Testimonials

“I own 13 units in four buildings, all located in different areas of MA and RI. CHARLESGATE assisted me in various ways across all 4 locations. My first encounter with CHARLESGATE was six years ago, with a purchase. I never liked the idea of not being directly involved in managing my properties, and they worked with me. It didn't take long to see the value in what they offer: Peace of mind."

Vincent Spadea

Property Owner

Testimonials

"Susan made us feel comfortable from the beginning. She is prompt, communicative, and a joy to work with. She took time to answer our questions thoroughly, staging our house beautifully to entice potential buyers, continuously addressing our concerns, and posing options, while accommodating us to maintain our lives. Once Susan deemed our home was ready for the market, it shined! Her goal was our goal - selling our home for the best purchase price.”

Ashley and David Corbett

Sellers

Testimonials

“The team at CHARLESGATE is really nice and helpful. Every time I interact with people from CHARLESGATE that is my impression - you want to help me and you're great to deal with.”

Tal Reichert

Resident

Testimonials

"My company and I have enjoyed working with CHARLESGATE. They have a team of professionals who are dedicated, efficient, and experienced. Their team is a pleasure to work with, provides excellent customer service, and goes above and beyond their clients' needs."

Vita Buchatska

LBC Boston

Testimonials

"CHARLESGATE took a very hands-on and collaborative approach with our team. They came in at project feasibility, and worked with us through design development on unit mix, floor plans, and finish selection."

Jay Hirsch

Jumbo Capital Management

Testimonials

“CHARLESGATE has been invaluable. I no longer have the stress of managing my own property, getting bills paid, or repairs made. I first came across CHARLESGATE through clients of mine who were using them to manage their properties. I signed on with them shortly after seeing the results. Knowing that I can call the CHARLESGATE team at any time to discuss future planning, answer tenant questions, and anything else that comes up, has been key.”

George Warshaw

Property Owner

Testimonials

“I had the pleasure of working with Ally in finding my new apartment. She was incredible to work with! She’s super responsive, always available to call or text, and is really on top of her game. She made it feel as if she was truly on my team. I cannot recommend Ally enough."

Tyler Ward

Renter

Testimonials

“Adam Shore of CHARLESGATE helped me buy real estate in Boston this spring and also three years ago. I am a happy repeat customer. I never felt pressured and got all the help, information, and references that I needed. I would definitely come to Adam again for any future real estate needs.”

Andrey Omeltchenko

Buyer

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What Makes Us Different

Resident Retention

Cost Management

Risk Mitigation

Increased Rental Rates

Improve Your Net Income: Pod Property Management

Our Multifamily Services

Hospitality-First Resident Experience

Financial Management

Accelerated Leasing

Advisory & Strategic Management

Property Services

Market Moving Results

Pinewood Apartments

Sedna

BostonView

Ironwood

Testimonials

Testimonials

Testimonials

Testimonials

Testimonials

“The team at CHARLESGATE is really nice and helpful. Every time I interact with people from CHARLESGATE that is my impression - you want to help me and you're great to deal with.”

Testimonials

"My company and I have enjoyed working with CHARLESGATE. They have a team of professionals who are dedicated, efficient, and experienced. Their team is a pleasure to work with, provides excellent customer service, and goes above and beyond their clients' needs."

Testimonials

"CHARLESGATE took a very hands-on and collaborative approach with our team. They came in at project feasibility, and worked with us through design development on unit mix, floor plans, and finish selection."

Testimonials

Testimonials

“I had the pleasure of working with Ally in finding my new apartment. She was incredible to work with! She’s super responsive, always available to call or text, and is really on top of her game. She made it feel as if she was truly on my team. I cannot recommend Ally enough."

Testimonials

“Adam Shore of CHARLESGATE helped me buy real estate in Boston this spring and also three years ago. I am a happy repeat customer. I never felt pressured and got all the help, information, and references that I needed. I would definitely come to Adam again for any future real estate needs.”

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Solutions to the problems you know you have, and the ones you think you don’t.

Timely marketing education, interviews with industry leaders, and a growing source of development news.

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